Sunday, April 1, 2012

Non Violent Communciation & Conflict Management

I work part time at a fast paced restaurant. There are many conflicts that occur because everyone is trying to do his/her job as well as possible. Also, everyone is most concerned about his/her own tables. This concern leads to arguments among the servers and between the servers and chefs.
When thinking about my interactions with my colleagues I have come to realize that I utilize the principles of three Rs. I often find myself thinking before I speak. I am diligent about being respectful and remembering that the other person is just trying to complete his/her job. I do things to help my co workers to help them from getting behind. When spoken to I respond in a manner that I feel they want to be spoken to.
Having a guideline for these strategies will help me to communicate even more effectively!